Reference

Your Rights and Our Legal Obligations

aon338 login operates under a clear legal framework designed to protect your account data, your transaction records, and your access rights — all subject to where local law…

Jurisdiction-dependent accessDANA, OVO, GoPay, QRIS transaction recordsAccount data retention policyDispute contact: 24-hour live chatIndonesian-language support available
aon338 login Your Rights and Our Legal Obligations
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights under our terms, a data request, or a dispute over a DANA, OVO, GoPay or QRIS transaction, you can reach our compliance-aware support team through three direct channels. All legal correspondence is logged with a case reference number and responded to within 24 hours on business days.

Team online

Live Chat

Available 24 hours a day, 7 days a week. Connect via the chat widget in your account dashboard. For legal queries, type 'legal' at the start of your message so the case is routed to the compliance team immediately.

Email Support

Send legal requests, data access queries or account dispute notices to our support address found in your account settings. We respond within 24 hours on business days and assign a case reference on receipt.

Account Help Centre

Log in, go to Settings, then select 'Legal & Privacy' to submit a formal data request or download your transaction history for DANA, OVO, GoPay and QRIS payments without contacting support directly.

HOW WE HANDLE THIS

Data Handling, Cookies and Account Security

We apply layered security across every account — covering how your personal data is stored, how cookies operate on our platform, and how long we retain financial records…

Data Storage

Your personal details and transaction records are stored on encrypted servers.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how you navigate the account dashboard.

Account Security

Two-factor authentication is available on all accounts. We recommend enabling it immediately after you open your account.

Retention Schedule

Transaction records for DANA, GoPay, QRIS and OVO payments are held for 12 months from the transaction date.

Who to Contact

For formal data access requests or deletion requests, use the 'Legal & Privacy' section inside your account settings, or contact…

Requesting Changes

You can request correction of inaccurate personal data at any time.

Common Legal Questions About Your Account

These are the questions we receive most often from Indonesian account holders about their legal rights, data access, and how our terms apply to their accounts and transactions. If your question is not here, reach us via live chat 24 hours a day.

Yes — access to certain features depends on local law. We apply jurisdiction checks at the account level, and some services may be restricted or unavailable in specific regions where local law permits or prohibits them.

All DANA, OVO, GoPay and QRIS transaction records are retained for a minimum of 12 months from the date of each transaction. You can request a copy of your transaction history through the 'Legal & Privacy' section in your account settings.

Log in to your account, go to Settings and select 'Legal & Privacy', then submit a data access request. Alternatively, contact us via live chat with your account ID. We confirm receipt within 2 business hours and fulfil requests within 5 business days.

Submit your dispute through live chat within 30 days of the transaction date. Include the payment reference number from your GoPay or QRIS record. We assign a case reference and respond within 24 hours on business days.

Yes. Submit a deletion request via live chat or through 'Legal & Privacy' in your account settings. Account profile data is processed within 5 business days of identity confirmation, subject to our minimum legal retention obligations.

We use session cookies to maintain your login and analytics cookies to understand dashboard navigation. You control your cookie preferences through Settings under 'Privacy' at any time — no account disruption occurs when you adjust these settings.

Yes. Before any suspension or account restriction takes effect, we send a notification to your registered email address. You have the opportunity to respond through live chat or email before the action is finalised.